Standard Shipping Policy
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main terms: https://www.fuertealoe.es/terms-and-conditions
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
​
​​
Shipment Processing Time
​
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be advised of any delay of more than one week. Please allow additional days in transit for delivery.
​
​
​
Shipment Confirmation and Order Tracking
​
You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped at the email address provided by you with your order. The tracking number will be activated within 24 hours.
​
​
​
Shipping Rates & Delivery Estimates
​
For online orders, shipping charges for your order will be calculated and displayed at the checkout.
We ship our domestic as well as International order through correos.es
DOMESTIC
Orders are considered domestic when a shipment is sent to an address within Canary Islands.
For Order above €100 - free shipping
For Order less than €100 - shipment cost is €10
Estimated delivery time: 5-10 business days
​
INTERNATIONAL
Orders are considered international when a shipment is sent to an address outside Canary Islands.
SHIPMENT TO MAINLAND SPAIN, GERMANY, FRANCE, AND ITALY -
For order above €100 - FREE SHIPPING
For order less than €100 - shipment cost is €15
Estimated delivery time: 15-20 business days
​SHIPMENT TO AUSTRIA, BELGIUM, BULGARIA, UK, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, GREECE, HUNGARY, IRELAND, LATVIA, LITHUNIA, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN,
For order above €100 - FREE SHIPPING
For order less than €100 - shipment cost is €20
Estimated delivery time: 20-30 business days
REST OF THE COUNTRIES-
For order above €200 - FREE SHIPPING
For order less than €200 - shipment cost is €50
Estimated delivery time: 20-30 business days
During the checkout process, you will have the opportunity to review the shipping rates based on your country and location. Please take a moment to go through this information carefully.
​​​
​
International Shipping, Customs, Duties, and Taxes
​
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the recipient. We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the Canary Islands as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
​
​
​
No P.O. Box address
Please provide a physical street address for delivery, as we cannot deliver shipments to P.O. boxes. We will not be liable if shipment is lost because of lack of the physical street address.
​
​
Damages
fuerteALOE is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
​
​
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
-
By visiting this page on our website: https://www.fuertealoe.es/contact-us
-
By sending us an email: info@fuertealoe.es​
​​​